TEMP NANNY RAISES – FREQUENTLY ASKED QUESTIONS

We have a great structured wage raise program for our agency-paid Nannies that rewards you for working more days and working more jobs consistently.

The full details on how our program works can be found at this page, and here are answers to some frequently asked questions that we hope will give you some additional guidance:

What if T+C is not booking me for enough jobs to get to the next tier?

As outlined in the Terms and Conditions, T+C cannot guarantee any particular number of hours or days of work. T+C tries to book the first available caregiver who has the right experience, location and schedule to fill the job requirements. If you don’t get a job, don’t be discouraged, keep texting back, we want to book you in as many jobs as possible! To get a jump start on the competition, please be sure to check the blog diligently, as that is a great way to line up future jobs.

What is a “day of care”?

Any shift of four or more hours that you work for T+C in an agency paid job counts as a “day of care.” That is, any shift that meets our minimum requirement of four hours and all the hours that you work that day or as part of that shift count as “one day of care.” Note that late shifts that run past midnight are still part of the hours worked on that shift and do not count as an extra day. Also note that you or a T+C counselor have to confirm the hours worked for purposes of our standard payrolling practices.

What do you mean by “days worked in the last year,” can you give me an example?

We want to make sure that we’re able to give as many increases as possible, so we don’t want to set a timeline on a calendar year (e.g., January to January or August to August), so we are setting the timeline as a trailing one-year period (or, to be very exact, a trailing 365-day period). You do not “start back at zero” on January 1st, and if you have a slow month, you can try to make it up in the next.

Instead, at any given time, just look back at how many days you’ve worked over the last year. If today is, for instance, June 1st, then you would look back at all the hours you have worked since June 2nd of last year. If today is June 2nd, then you would look back at all the hours you have worked since June 3rd of last year, and so on.

Keep in mind that we have many caregivers who work 40 or more hours in a month (i.e., essentially full-time), so reaching 25 or more days of care in a one-year period is very attainable.

What if I get up to $25 an hour, then move away or get placed in a permanent job; when I come back to the temporary department, am I still at $25 an hour?

Yes, as long as you remain as a T+C employee, we have no plans to lower your hourly wage! If you have earned your way to $25 an hour, our intention is to keep you there! However, if you or we terminate your employment with T+C, then we cannot guarantee your wage if or when you come back. And again, nothing in this program is intended to change your “at-will” employment status.

How many pieces of negative feedback will prevent me from getting my raise?

We will look at this on a case-by-case basis. We understand that our Caregivers have a difficult job, so we will take into account all feedback and cancelations when making our determination. If appropriate, we will also try to help you get back on track.

And of course, getting great family feedback, being requested by families frequently, showing up on time for your jobs consistently – all of that counts in your favor, so it’s important for you always to do your best!

How can I keep track of the number of days worked?

You can get a sense of the agency-paid days that you have worked by taking a look at your monthly report card that is sent to you once a month. That said, as noted in the Terms & Conditions, T+C’s scheduling and payroll system is the system of record to track your hours worked.

What if the job is canceled the night before, do I get credit for those hours?

Unfortunately, no. We’re all frustrated when clients cancel, but unfortunately, regardless of when the job is canceled, we can only count actual agency-paid hours worked in T+C Temp department jobs.

What about family-paid jobs, do those hours count?

Family-paid jobs and hours do not count towards these raises.

What if I accept a perm job, either through T+C or through some other source?

As with T+C family-paid jobs, hours worked at any perm job – whether you got that perm job through T+C or somewhere else – do not count towards getting a raise. That said to the extent your other obligations allow, we certainly encourage you to keep working with our Temp department and to keep taking T+C agency-paid temp jobs! Regardless of your other obligations, any days that you are able to work in T+C Temp department agency-paid jobs will count towards these raises.

If a family comes home early, do I get credit for the full shift?

Yes, even if the shift ends early, as long as it meets our other requirements, it is still a “day of care.”

What if I show up at the family’s home and then they cancel the shift?

Yes, in this case, if you show up at the family’s home or you’re en route to the family’s home, and then they cancel, if we then pay you for a four-hour minimum shift, then you will get four hours of work that will count towards earning your next goal.